В общем ситуация такая,достали меня все эти топчаны недающие решил зарегаться в новом казино,зашел на askgamblers выбрал казино с бонусом под первый деп недолго думая первое на глаза попалось https://www.chancehill.com (перешел по их реф ссылке аскгеймблера) ну так почитал условия вроде все норм, да и оформление казино на платформе softswiss,ну короче регнулся депнул 45 евро,дали бонус 45 еще,отмыл его-на счету 450 евро,загрузил доки поставил на вывод. Через пару часов захожу вывод отменен,пишу в лайв суппорт,пишут мол ваша страна находится в списке запрещеных стран для бонуса,мы отменим ваши выйгрыши и вернем депозит. Прикол вот в чем,родился я в молдове,живу в португалии уже почти 10 лет,есть перманентая резиденция,гражданства пока нет ибо контракт нужен. Доки отправлял португальские(копию резиденции с двух сторон) ну и скрины с крила, в резиденции в графе национальность написано молдова,поэтому они решили отменить все выйгрыши ибо молдова в списке запрещенных стран,вот ссылка на термсы (https://www.chancehill.com/promotions/bonus-terms-and-conditions) но как таковой то я с молдовой ничем не связан практически,играл с португальско ип,португальские доки,скрилл на португальский адресс и тд и тп. Пукан у меня конечно подгорел не хило.. В общем вопрос такой есть шанс отбить деньги и стоит ли писать на askgamblers жалобу. С такой херней нигде не сталкивался хотя зареган во многих казино..Ну и вот переписка с упоротым "карычем" xD Green Nicolai, I'm sorry but your withdrawal cannot be processed due to nationality issues. Our terms don't allow Russian players to receive bonuses. The system issued it automatically as you appeared to play from Portugal, but your account hasn't passed the verification process. Therefore your winnings will be forfeited and initial deposit returned. I apologise for the inconvenience and if you have any further doubts, you may ask them directly to me or to our verification team at [email protected] nicolai cuncev wait what who told you what im russian? Green Sorry, Moldavian I got confused with your email nicolai cuncev and? Green Moldavian players (as well as Russian and other nationalities) aren't eligible for bonuses nicolai cuncev i played on lots of casinos and never had problme like that im recidential of portufgal portugal* Restricted Countries Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, France, Greece, Hungary, Italy, Latvia, Lithuania, Macedonia, Netherlands, Norway, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, United States, Israel i dont see on this list moldova this is first,second you dont have nothing to see about my nationality because im recidential of portugal as you told you before im registered in all casinos as portugal recedntial and never had problems with that as i can see you are just trying to rigged out my clearly winings Green Molvoda has always been banned: it is listed on the site nicolai cuncev i told you one more time Green https://www.chancehi…ons/bonus-terms-and-conditions {{page.description}} Same link I sent this morning nicolai cuncev you dont have to see nothing about moldova,im recidential of portugal and i sent you my portuguese documents Green Please note that our terms state that players from Moldovia aren't eligible. This doesn't mean that the player has to be in Moldovia, simply hold a Moldovian nationality. The reason is that we've have an incredible amount of bonus abuse coming from Moldovian players in the past, so we had to ban it. Coincidentally, all this abuse came from Skrill or Neteller. nicolai cuncev IM NOT FROM MOLDOVA GOSH sorry for kaps Green Nicolai nicolai cuncev alright im wasting time here,guess need to type about this situation on askgamblers Green What do you mean you're not from Moldovia? It says so in your passport Or is it wrong? Can you offer an explanation as to why your email ends in .ru? nicolai cuncev what says my passport? so read it better,im recident of portugal,moldova is just my nacionality,i borned there and dats it and why i need to explain about my mail,im russian speaker,so maybe this is means what im russian? im sorry but your logic insane you wanna say what im bonus abuser? you saw my skrill screenshot? vip bronze lvl,means what im abuser? i got here from askgambler to find new for me casino and waste some time play a little im registered like in 30+ famous casino and im 100% honest i never had problems like this,im recidential of portugal,i have my portuguese document what clearly confirms that i just cant understand what is your problem.. Green Nicolai, please send an email to [email protected] for further questions. They might require further documents Such as utility bill nicolai cuncev could be from bank account? Green Not sure Nicolai. I'm not in charge of verifications. If you could please send a request to[email protected] They'll request the adequate documents Or upload both types, that way you cover it So that you don't lose time with emails Access your profile, same section as before, and upload a utility bill nicolai cuncev ok understood have a nice day,see you soon Green However Nicolai, we never process cashouts from Moldovan players as it's against our terms Regardless of passport from another country nicolai cuncev nope you are wrong on this situation im portuguese recidence i played from portuguese ip i sent you an portuguese document Green Yes, but that doesn't change the fact that 100% of the Moldovan players we had before changing our terms were Moldovan nicolai cuncev so im portuguese player,not moldavian Green sorry, bonus abusers nicolai cuncev cmon what bonus auser you talking about? you saw my skrull? skrill vip bronze im first time here i passed from askglamblers referal link Green Well, unfortunately Skrill's loyalty system favors players with many transactions. In my experience it has lost value since many players simply deposit and withdraw in order to receive loyalty points in Skrill and move up in their loyalty system to enjoy lower fees So it's not a part of our verification process I'm not saying it's your case I'm just saying it's not part of our verification process nicolai cuncev you just calling me bonus abuser,because my nationality is moldovian right? Green In the same way that I'm not saying your an abuser for being Moldavian, I'm just saying MOldavian players aren't bonus eligible as a precautionary measure And that's why it figures in our terms nicolai cuncev gonna tell you one more time im recident of portugal and registered as portuguese player anyway guess im supposted to type about this situation on askgamblers Green I'm sorry you have decided to do so Nicolai nicolai cuncev this situation really new and insane for me Green I'm sorry for the frustration. We usually avoid it by not allowing the player to redeem the bonus, but since you registered as Portuguese the system didn't detect it nicolai cuncev ofc i gonna register like portuguese,im living in portugal and im portuguese recident Green Yes sir, but if our terms state that players from Moldova aren't eligible, we assume that players read our terms (hence why they agree to them upon sign up) nicolai cuncev in every casino im registered as portuguese players from moldova,who lives in moldova can provide you nothing,just documents from moldova im not on this case Green But sir, you are from Moldova. It states so in your passport If a player is born in Moldova and then lives in another country, he still is Moldovan nicolai cuncev its just says nationality Green https://www.chancehi…ons/bonus-terms-and-conditions Exactly, nationality nicolai cuncev exactly what? are lots of countrys what can have double nationality or even triple Green If one of the nationalities belong to our prohibited list, then the player isn't eligible I apologise because the bonus was issued when it shouldn't have, but this was only discovered upon verification That's why the system didn't detect it nicolai cuncev sorry cant see about nationalities in your terms Green https://www.chancehi…ons/bonus-terms-and-conditions nicolai cuncev its just says country it means people who lives there Players from the following countries are bonus restricted Green Exactly. Where are you from, sir? nicolai cuncev 7:23 pm i live in moldova? no im from portugal
На самом деле не так все очевидно. Понятие, кто чей резидент и чей гражданин это разные вещи. Но в любом случае козлы. После драки махать кулаками, проиграл бы ты депозит ничего бы не получил.
Вот это пиздец, конечно. Блять попахивает помойкой и лохотроном. Как может приличное казино банить по национальности? Это пиздец, товарищи. Честно я немного в шоке. В черный список эту шарагу!
накатал жалобу на них на аске http://www.askgamblers.com/casino-complaints/bonus-restriction-issue посмотрим что решат,мне понравилось как их представитель термсы под себя подстроил :D если выведут сотку у вас солью обязательно в качестве благодарности :D
