Fastpay Casino (Вашу службу поддержки не понимают)

Зачем он плюсует вагер? Если даже не видеть скрин от представителя о вагере- два бонуса, у каждого 7500 вагера, сложить вместе 15к вагера. Что и как он считает?

 

To credit $1,500 VIP 9 Level-Up bonus, both $750 bonuses @ 10x wager each, had to be combined together, and activated together, to get a total of AU $1,500 credited to my casino balance.

If only 1 bonus was credited and active, then I would only have $750. But the account was credited with AU$1,500

So that proves both $750 bonuses (each with 10x wagering) were combined and activated at the same time.

There is no other mathematical means to achieve a casino balance of AU$1,500, without combining to two (2) $750 bonuses. Which, both had a combined total wagering of 20x (10x + 10x) = AU$30,000 wagering. But should of only been AU$15,000 wagering.

 

М = Математика...

Убежденному человеку чертовски сложно доказать его неправоту, даже в элементарных вещах.
Хотя в интернетах все такие)

 

Its not combined. U have 2 bonuses á 10x wager.

 

Какой же наглый пиндос...

 

Разговор о замене кэшбеком ВИП программы мог проходить в таком же ключе

 

походу видит что прогнулись решает додоить или что?

 

а вообще, отличный способ похерить всю лояльность казино, да...
и хорошо бы, если только к себе

 

Мне апгрейднули аккаунт на AGD. Я сюда копию запощу, чтобы был какой то конец у темы:
"First of all, I want to thank AGD team for the upgrade of my account that I can reply here.
Hello, Dave. Thank you for your review regarding our fast payments and no issues here. Now I will try to explain the case in more details:

We have issued the level up bonus 1500 aud in 2 sets of $750 each with 10x wager requirement. We have added the money on top of 10% cashback deal as I cannot provide screenshots where you have been informed that the private cashback deal goes instead of the VIP program. We have sent you the email with the notification that the bonus is added to your balance and our apologies for the inconvenience.

The only reason why we split the bonus money into 2 sets is that the platform does not allow to manually issue huge no deposit bonuses in a single transaction. Here is the screenshot from the admin panel with your last 3 bonuses:


It seems that a player should be happy with such split as bonuses are not sticky to each other and after wagering the first one (7500 aud) he can withdraw winnings, leaving the other 750 aud on the balance, before starting wagering the second one (7500 aud). Instead of wagering 15000 aud with one big bonus, having no possibility to withdraw in the middle. The system clearly shows the player, how much money is locked with the bonus and how much can be withdrawn. As I see from the screenshot, you have wagered 5796.5 aud from the 7500 (77%) from the first 750 aud and 2965 aud from the 7500 (39%) from the second one. It comes that if it will be one big bonus of 1500 aud with 15000 wager requirement - the result would be the same with 8761,5 aud from 15000 wagered.

If it is not enough, you can check our terms and conditions, where it is clearly stated that bonuses cannot be combined. You are wagering the first bonus and the second one. If you're loosing the first 750 for example, the first bonus is void and you need to wager only second one. Again, it is more profitable for the player than 1500 aud single pack.

Here is the screenshot from our terms and conditions:


I have no idea, why you demanding an additional 1500 aud bonus stating as a reason that the previous one is given as two parts on 750x2. The screenshots that you have added clearly showing that 10x wagering is applied to each 750 aud (7500+7500=15000 AUD in total). I suggest you reach any Direx casino with the question if in this model 20x wagering is applied or not. Frankly, I think that any casino can give an answer but not sure in all casinos bonus models.

We have issued bonus with the correct wagering on top of the private 10% (3x wagering) cashback deal and moved your account to the standard VIP level 9. We have sent a notification regarding it to your email.

For me, the case is clearly closed and the player should be happy. As an experienced player, you know that losings and winnings are not controlled by the casino and it's not our fault if a player has a losing or winning streak.
Regards, Vlad."

 

Ну тупыыыыые...(с)

 

Игрок, по просьбе которого была открыта тема, снова мне написал.
Короче, там с кэшбеком не совсем понятная ситуация с его точки зрения.

Fast-Pay Casino, если не сложно, поясните, что у Вас там опять стряслось
на RU/EN.
Игрок говорит, что не дополучил AU$585
И хочет именно на TTR Форуме решить это.

Спасибо.

 

Для подобных вопросов есть лив чат 24/7 и почта саппорта казино.

 

Hi Everyone,

I've gone back over my losses for January 2020, and the AU$364 (cashback) received for Jan, is wrong.

This does not include my EURO losses. Vlad forgot about them. He has since paid my Euro cashback, after contact made.

VIP Cashback Wager Done 364 AUD 0.00 / 0.00 (100 %) 08 February, 2020 10:30 01 February, 2020 20:59

Racing Free Spins! Winnings! Lost 11.80 AUD 29.40 / 118.00 (24 %) 29 January, 2020 15:33 27 January, 2020 15:33
Saturday FS. Level 9! Winnigs Lost 63.29 EUR 103.60 / 1265.80 (8 %) 27 January, 2020 23:41 25 January, 2020 23:41
Saturday FS. Level 9! Winnigs Canceled 98.67 AUD 1188.60 / 1973.40 (60 %) 27 January, 2020 20:43 25 January, 2020 20:43
Loyalty 20 spins! Winnigs. Canceled 1.65 AUD 2.85 / 16.50 (17 %) 26 January, 2020 21:13 24 January, 2020 21:13
Loyalty 20 spins! Winnigs. Lost 0.85 AUD 1.65 / 8.50 (19 %) 26 January, 2020 21:11 24 January, 2020 21:11
Tuesday Reload. Level 9! Canceled 51.21 EUR 0.00 / 1792.52 (0 %) 23 January, 2020 14:29 21 January, 2020 14:29
Racing cash bonus! Canceled 80.63 AUD 0.00 / 806.30 (0 %) 21 January, 2020 22:32 19 January, 2020 22:32
Saturday FS. Level 9! Winnigs Lost 55.21 EUR 151.30 / 1104.20 (13 %) 20 January, 2020 21:25 18 January, 2020 21:25
Saturday FS. Level 9! Winnigs Lost 60.76 AUD 130.50 / 1215.20 (10 %) 20 January, 2020 21:08 18 January, 2020 21:08
Friday Reload. Level 9! Canceled 75.50 AUD 0.00 / 2642.50 (0 %) 19 January, 2020 11:11 17 January, 2020 11:11
Tuesday Reload. Level 9! Canceled 50 AUD 0.00 / 1750.00 (0 %) 16 January, 2020 11:00 14 January, 2020 11:00
Racing Free Spins! Winnings! Wager Done 47.70 AUD 480.30 / 477.00 (100 %) 15 January, 2020 05:18 13 January, 2020 05:18
Saturday FS. Level 9! Winnigs Lost 20.90 AUD 132.20 / 418.00 (31 %) 14 January, 2020 02:29 12 January, 2020 02:29
Friday Reload. Level 9! Canceled 99.36 AUD 0.00 / 3477.60 (0 %) 12 January, 2020 10:53 10 January, 2020 10:53
Tuesday Reload. Level 9! Canceled 85.38 AUD 0.00 / 2988.30 (0 %) 09 January, 2020 13:00 07 January, 2020 13:00
Saturday FS. Level 9! Winnigs Wager Done 25.75 AUD 516.15 / 515.00 (100 %) 06 January, 2020 21:41 04 January, 2020 21:41
VIP Cashback Wager Done 158.50 AUD 0.00 / 0.00 (100 %) 02 January, 2020 10:30 02 January, 2020 02:24

AU$585.50 (lost bonuses: never met wagering lost or canceled). This is not cash, it's monopoly-money (not real cash)

??? Is monthly cashback being deducted from the follow month's losses, against each month's cashback earned???

I've had this issue before at FastPay:
Vlad was deducting Tuesday and Friday reload bonuses. I don't accept deposit-bonuses. I cancel them all, before I commence play.
Yet... these cancelled deposit bonuses were being deducted from my losses, before cashback was paid.

I've contacted my bank today, to ask for a complete break down of ALL Visa payments to DIREX LIMITED CYPRUS for the month of January 2020. I deposit to FastPay with BTC and Visa payments.

 

All Deposits to FastPayCasino: January 2020
(Paid to DIREX LIMITED CYPRUS and DIREX LTD NICOSIA)

Visa Deposits (AU$) to FastpayCasino in January 2020 = AU$5,365‬.00
---------
Bank Deposits (AU$) to BTC Wallet = $5,436.00 (this wallet is only used to to deposit BTC to FastPayCasino)

BTC fees etc... deduct 8% from $5,436.00 = AU$5001.12

NB - Need to calculate total deposit sent via BTC (this will be a lot higher than bank deposits to BTC wallet)... Winnings paid to BTC were Redeposited...

(as I've told Vlad before, it costs me a lot of fees to deposit via BTC. The AU$5,436 sent to my wallet, I lost AU$434.88 is fees. Not so bad if your winning, but if your losing [which generally happens] then that 8% is another loss. As a VIP Level 9 player, I don't think I should have to wear ALL these BTC fees. Other casinos in the past have give me back 50% of these fees incurred)
---------

All Deposit for January 2020 | copied from Deposit History at: FastPayCasino:

January 23, 2020 18:58:25 Accepted Deposit Credit Card 35 AUD
January 23, 2020 18:41:18 Accepted Deposit Credit Card 55 AUD
January 23, 2020 10:36:50 Accepted Deposit CoinsPaid v2 109.44 AUD
January 23, 2020 09:59:55 Accepted Deposit Credit Card 100 AUD
January 23, 2020 09:22:39 Accepted Deposit Credit Card 30 AUD
January 23, 2020 08:26:30 Accepted Deposit CoinsPaid v2 161.06 AUD
January 22, 2020 20:00:06 Accepted Deposit Credit Card 70 AUD
January 22, 2020 19:49:17 Accepted Deposit Credit Card 30 AUD
January 22, 2020 19:38:03 Accepted Deposit Credit Card 30 AUD
January 22, 2020 19:29:38 Accepted Deposit Credit Card 38 AUD
January 22, 2020 19:22:29 Accepted Deposit Credit Card 33 AUD
January 22, 2020 17:11:07 Accepted Deposit CoinsPaid v2 190.69 AUD
January 22, 2020 15:04:10 Accepted Deposit CoinsPaid v2 142.83 AUD
January 22, 2020 13:42:15 Accepted Deposit Credit Card 55 AUD
January 22, 2020 09:55:07 Accepted Deposit CoinsPaid v2 166.62 EUR
January 22, 2020 08:53:03 Accepted Deposit Credit Card 55 AUD
January 22, 2020 08:07:05 Accepted Deposit Credit Card 55 AUD
January 22, 2020 07:11:48 Accepted Deposit Credit Card 55 AUD
January 21, 2020 16:08:15 Accepted Deposit CoinsPaid v2 161.50 AUD
January 21, 2020 15:58:47 Accepted Deposit Credit Card 55 AUD
January 21, 2020 15:52:59 Accepted Deposit Credit Card 30 AUD
January 21, 2020 14:29:56 Accepted Deposit CoinsPaid v2 102.43 EUR
January 21, 2020 08:24:37 Accepted Deposit CoinsPaid v2 87.94 EUR
January 21, 2020 07:53:48 Accepted Deposit CoinsPaid v2 88.87 EUR
January 20, 2020 21:28:25 Accepted Deposit CoinsPaid v2 63.39 EUR
January 20, 2020 18:54:47 Accepted Deposit CoinsPaid v2 71.35 EUR
January 20, 2020 17:20:29 Accepted Cashout CoinsPaid v2 1,500 AUD
January 20, 2020 16:16:31 Accepted Cashout CoinsPaid v2 50 AUD
January 20, 2020 15:10:43 Accepted Deposit CoinsPaid v2 246.39 AUD
January 19, 2020 13:21:11 Accepted Deposit Credit Card 56 AUD
January 19, 2020 07:30:30 Accepted Deposit Credit Card 30 AUD
January 19, 2020 07:18:34 Accepted Deposit Credit Card 25 AUD
January 19, 2020 07:09:06 Accepted Deposit Credit Card 20 AUD
January 19, 2020 06:40:00 Accepted Deposit Credit Card 55 AUD
January 18, 2020 15:51:59 Accepted Deposit Credit Card 30 AUD
January 18, 2020 12:51:23 Accepted Deposit CoinsPaid v2 50.36 AUD
January 18, 2020 11:05:47 Accepted Deposit CoinsPaid v2 41.58 AUD
January 18, 2020 08:57:52 Accepted Deposit CoinsPaid v2 72.95 EUR
January 17, 2020 16:57:16 Accepted Deposit CoinsPaid v2 61.87 EUR
January 17, 2020 19:49:51 Accepted Cashout CoinsPaid v2 1,400 AUD
January 17, 2020 11:11:50 Accepted Deposit CoinsPaid v2 75.50 AUD
January 17, 2020 08:35:06 Accepted Deposit Credit Card 100 AUD
January 17, 2020 08:17:18 Accepted Deposit Credit Card 166 AUD
January 16, 2020 13:50:35 Accepted Deposit CoinsPaid v2 98.49 AUD
January 16, 2020 13:16:18 Accepted Deposit Credit Card 95 AUD
January 16, 2020 10:03:36 Accepted Deposit Credit Card 50 AUD
January 16, 2020 09:38:12 Accepted Deposit Credit Card 55 AUD
January 16, 2020 09:26:49 Accepted Deposit Credit Card 50 AUD
January 16, 2020 09:19:16 Accepted Deposit Credit Card 150 AUD
January 16, 2020 08:20:04 Accepted Deposit Credit Card 50 AUD
January 16, 2020 08:09:19 Accepted Deposit Credit Card 50 AUD
January 16, 2020 06:04:26 Accepted Deposit CoinsPaid v2 171.28 AUD
January 16, 2020 05:11:06 Accepted Deposit CoinsPaid v2 142.28 AUD
January 16, 2020 03:49:02 Accepted Deposit CoinsPaid v2 165.87 AUD
January 16, 2020 03:31:39 Accepted Deposit Credit Card 50 AUD
January 16, 2020 01:54:37 Accepted Deposit Credit Card 50 AUD
January 15, 2020 13:20:37 Accepted Deposit CoinsPaid v2 102.95 AUD
January 15, 2020 12:42:53 Accepted Deposit Credit Card 100 AUD
January 15, 2020 08:26:15 Accepted Deposit Credit Card 50 AUD
January 15, 2020 07:38:28 Accepted Deposit Credit Card 50 AUD
January 15, 2020 06:03:35 Accepted Deposit CoinsPaid v2 239.86 AUD
January 15, 2020 04:43:39 Accepted Deposit Credit Card 50 AUD
January 15, 2020 04:10:59 Accepted Deposit CoinsPaid v2 201.05 AUD
January 15, 2020 02:15:22 Accepted Deposit CoinsPaid v2 183.07 AUD
January 15, 2020 01:33:09 Accepted Deposit Credit Card 200 AUD
January 15, 2020 01:23:04 Accepted Deposit CoinsPaid v2 240.50 AUD
January 14, 2020 15:52:35 Accepted Deposit Credit Card 100 AUD
January 14, 2020 15:26:20 Accepted Deposit CoinsPaid v2 240.52 AUD
January 14, 2020 15:11:20 Accepted Deposit Credit Card 100 AUD
January 14, 2020 14:43:31 Accepted Deposit Credit Card 50 AUD
January 14, 2020 14:32:36 Accepted Deposit CoinsPaid v2 152.62 AUD
January 14, 2020 12:21:40 Accepted Deposit CoinsPaid v2 181.33 AUD
January 14, 2020 11:54:59 Accepted Deposit Credit Card 105 AUD
January 14, 2020 11:26:44 Accepted Deposit CoinsPaid v2 200.14 AUD
January 14, 2020 11:00:12 Accepted Deposit Credit Card 100 AUD
January 14, 2020 09:05:14 Accepted Deposit CoinsPaid v2 181.37 AUD
January 14, 2020 02:48:26 Accepted Deposit CoinsPaid v2 177.81 AUD
January 14, 2020 00:51:23 Accepted Deposit CoinsPaid v2 146.41 AUD
January 13, 2020 18:28:07 Accepted Cashout CoinsPaid v2 1,550 AUD
January 13, 2020 15:33:30 Discarded Cashout CoinsPaid v2 1,550 AUD
January 13, 2020 13:13:55 Accepted Deposit CoinsPaid v2 294.12 AUD
January 13, 2020 12:57:50 Accepted Deposit Credit Card 177 AUD
January 13, 2020 12:11:10 Accepted Deposit CoinsPaid v2 187.41 AUD
January 13, 2020 11:59:48 Accepted Deposit Credit Card 100 AUD
January 13, 2020 10:47:11 Accepted Deposit CoinsPaid v2 141.93 AUD
January 13, 2020 06:08:57 Accepted Deposit CoinsPaid v2 143.49 AUD
January 13, 2020 04:58:22 Accepted Deposit Credit Card 150 AUD
January 13, 2020 04:41:05 Accepted Deposit CoinsPaid v2 137.51 AUD
January 13, 2020 02:48:44 Accepted Deposit Credit Card 100 AUD
January 13, 2020 02:09:36 Accepted Deposit Credit Card 100 AUD
January 13, 2020 00:11:49 Accepted Deposit CoinsPaid v2 170.73 AUD
January 12, 2020 19:00:22 Accepted Deposit CoinsPaid v2 107.17 AUD
January 12, 2020 17:02:40 Accepted Deposit Credit Card 125 AUD
January 12, 2020 17:58:36 Accepted Cashout CoinsPaid v2 550 AUD
January 12, 2020 13:06:51 Accepted Deposit CoinsPaid v2 137.49 AUD
January 12, 2020 07:13:17 Accepted Cashout CoinsPaid v2 1,200 AUD
January 12, 2020 05:16:09 Accepted Cashout CoinsPaid v2 400 AUD
January 12, 2020 03:06:01 Accepted Deposit CoinsPaid v2 144.82 AUD
January 12, 2020 01:44:48 Accepted Deposit CoinsPaid v2 125.18 AUD
January 11, 2020 13:31:32 Accepted Deposit CoinsPaid v2 105.05 AUD
January 11, 2020 12:41:56 Accepted Cashout CoinsPaid v2 650 AUD
January 11, 2020 12:06:38 Accepted Deposit CoinsPaid v2 143.04 AUD
January 11, 2020 11:17:23 Accepted Deposit Credit Card 150 AUD
January 11, 2020 11:05:02 Accepted Deposit Credit Card 100 AUD
January 11, 2020 10:58:25 Accepted Deposit Credit Card 50 AUD
January 11, 2020 10:53:17 Accepted Deposit Credit Card 100 AUD
January 11, 2020 06:55:09 Accepted Deposit CoinsPaid v2 294.79 AUD
January 11, 2020 06:26:29 Accepted Deposit Credit Card 100 AUD
January 11, 2020 06:18:43 Accepted Deposit Credit Card 50 AUD
January 11, 2020 05:41:21 Accepted Deposit CoinsPaid v2 190.80 AUD
January 11, 2020 05:29:28 Accepted Deposit Credit Card 50 AUD
January 11, 2020 05:14:51 Accepted Deposit Credit Card 50 AUD
January 11, 2020 04:16:13 Accepted Deposit Credit Card 100 AUD
January 11, 2020 03:58:33 Accepted Deposit CoinsPaid v2 190.91 AUD
January 11, 2020 03:33:59 Accepted Deposit CoinsPaid v2 174.11 AUD
January 11, 2020 00:29:56 Accepted Deposit CoinsPaid v2 98.57 AUD
January 10, 2020 14:28:04 Accepted Deposit Credit Card 100 AUD
January 10, 2020 13:59:01 Accepted Deposit CoinsPaid v2 199.30 AUD
January 10, 2020 13:53:25 Accepted Deposit Credit Card 50 AUD
January 10, 2020 12:53:12 Accepted Deposit CoinsPaid v2 166.16 AUD
January 10, 2020 10:53:35 Accepted Deposit CoinsPaid v2 99.36 AUD
January 10, 2020 10:29:25 Accepted Cashout CoinsPaid v2 2,500 AUD
January 10, 2020 08:02:14 Accepted Deposit CoinsPaid v2 113.34 AUD
January 10, 2020 07:07:58 Accepted Deposit Credit Card 25 AUD
January 10, 2020 06:51:55 Accepted Deposit Credit Card 75 AUD
January 10, 2020 03:19:56 Accepted Deposit CoinsPaid v2 106.83 AUD
January 10, 2020 03:09:34 Accepted Deposit Credit Card 100 AUD
January 10, 2020 02:48:35 Accepted Deposit CoinsPaid v2 184.51 AUD
January 09, 2020 21:51:24 Accepted Deposit Credit Card 50 AUD
January 09, 2020 12:05:09 Accepted Deposit CoinsPaid v2 111.32 AUD
January 09, 2020 10:02:34 Accepted Cashout CoinsPaid v2 1,450 AUD
January 09, 2020 02:09:40 Accepted Deposit CoinsPaid v2 187.34 AUD
January 09, 2020 01:20:54 Accepted Deposit Credit Card 150 AUD
January 09, 2020 01:04:30 Accepted Deposit Credit Card 200 AUD
January 09, 2020 00:53:09 Accepted Deposit Credit Card 100 AUD
January 09, 2020 00:25:02 Accepted Deposit CoinsPaid v2 250.67 AUD
January 08, 2020 16:01:30 Accepted Deposit CoinsPaid v2 116.47 AUD
January 08, 2020 04:13:53 Accepted Deposit Credit Card 100 AUD
January 08, 2020 02:55:09 Accepted Deposit CoinsPaid v2 159.75 AUD
January 08, 2020 00:57:23 Accepted Deposit Credit Card 100 AUD
January 08, 2020 00:29:51 Accepted Deposit CoinsPaid v2 139.06 AUD
January 07, 2020 22:08:36 Accepted Deposit CoinsPaid v2 176.19 AUD
January 07, 2020 21:48:47 Accepted Deposit Credit Card 50 AUD
January 07, 2020 21:25:33 Accepted Deposit Credit Card 100 AUD
January 07, 2020 21:07:34 Accepted Deposit Credit Card 50 AUD
January 07, 2020 13:20:37 Accepted Deposit Credit Card 150 AUD

 

Sorry the last included cashouts and deposits. This is purely deposits:

January 23, 2020 18:58:25 Accepted Deposit Credit Card 35 AUD
January 23, 2020 18:41:18 Accepted Deposit Credit Card 55 AUD
January 23, 2020 10:36:50 Accepted Deposit CoinsPaid v2 109.44 AUD
January 23, 2020 09:59:55 Accepted Deposit Credit Card 100 AUD
January 23, 2020 09:22:39 Accepted Deposit Credit Card 30 AUD
January 23, 2020 08:26:30 Accepted Deposit CoinsPaid v2 161.06 AUD
January 22, 2020 20:00:06 Accepted Deposit Credit Card 70 AUD
January 22, 2020 19:49:17 Accepted Deposit Credit Card 30 AUD
January 22, 2020 19:38:03 Accepted Deposit Credit Card 30 AUD
January 22, 2020 19:29:38 Accepted Deposit Credit Card 38 AUD
January 22, 2020 19:22:29 Accepted Deposit Credit Card 33 AUD
January 22, 2020 17:11:07 Accepted Deposit CoinsPaid v2 190.69 AUD
January 22, 2020 15:04:10 Accepted Deposit CoinsPaid v2 142.83 AUD
January 22, 2020 13:42:15 Accepted Deposit Credit Card 55 AUD
January 22, 2020 09:55:07 Accepted Deposit CoinsPaid v2 166.62 EUR
January 22, 2020 08:53:03 Accepted Deposit Credit Card 55 AUD
January 22, 2020 08:07:05 Accepted Deposit Credit Card 55 AUD
January 22, 2020 07:11:48 Accepted Deposit Credit Card 55 AUD
January 21, 2020 16:08:15 Accepted Deposit CoinsPaid v2 161.50 AUD
January 21, 2020 15:58:47 Accepted Deposit Credit Card 55 AUD
January 21, 2020 15:52:59 Accepted Deposit Credit Card 30 AUD
January 21, 2020 14:29:56 Accepted Deposit CoinsPaid v2 102.43 EUR
January 21, 2020 08:24:37 Accepted Deposit CoinsPaid v2 87.94 EUR
January 21, 2020 07:53:48 Accepted Deposit CoinsPaid v2 88.87 EUR
January 20, 2020 21:28:25 Accepted Deposit CoinsPaid v2 63.39 EUR
January 20, 2020 18:54:47 Accepted Deposit CoinsPaid v2 71.35 EUR
January 20, 2020 15:10:43 Accepted Deposit CoinsPaid v2 246.39 AUD
January 19, 2020 13:21:11 Accepted Deposit Credit Card 56 AUD
January 19, 2020 07:30:30 Accepted Deposit Credit Card 30 AUD
January 19, 2020 07:18:34 Accepted Deposit Credit Card 25 AUD
January 19, 2020 07:09:06 Accepted Deposit Credit Card 20 AUD
January 19, 2020 06:40:00 Accepted Deposit Credit Card 55 AUD
January 18, 2020 15:51:59 Accepted Deposit Credit Card 30 AUD
January 18, 2020 12:51:23 Accepted Deposit CoinsPaid v2 50.36 AUD
January 18, 2020 11:05:47 Accepted Deposit CoinsPaid v2 41.58 AUD
January 18, 2020 08:57:52 Accepted Deposit CoinsPaid v2 72.95 EUR
January 17, 2020 16:57:16 Accepted Deposit CoinsPaid v2 61.87 EUR
January 17, 2020 11:11:50 Accepted Deposit CoinsPaid v2 75.50 AUD
January 17, 2020 08:35:06 Accepted Deposit Credit Card 100 AUD
January 17, 2020 08:17:18 Accepted Deposit Credit Card 166 AUD
January 16, 2020 13:50:35 Accepted Deposit CoinsPaid v2 98.49 AUD
January 16, 2020 13:16:18 Accepted Deposit Credit Card 95 AUD
January 16, 2020 10:03:36 Accepted Deposit Credit Card 50 AUD
January 16, 2020 09:38:12 Accepted Deposit Credit Card 55 AUD
January 16, 2020 09:26:49 Accepted Deposit Credit Card 50 AUD
January 16, 2020 09:19:16 Accepted Deposit Credit Card 150 AUD
January 16, 2020 08:20:04 Accepted Deposit Credit Card 50 AUD
January 16, 2020 08:09:19 Accepted Deposit Credit Card 50 AUD
January 16, 2020 06:04:26 Accepted Deposit CoinsPaid v2 171.28 AUD
January 16, 2020 05:11:06 Accepted Deposit CoinsPaid v2 142.28 AUD
January 16, 2020 03:49:02 Accepted Deposit CoinsPaid v2 165.87 AUD
January 16, 2020 03:31:39 Accepted Deposit Credit Card 50 AUD
January 16, 2020 01:54:37 Accepted Deposit Credit Card 50 AUD
January 15, 2020 13:20:37 Accepted Deposit CoinsPaid v2 102.95 AUD
January 15, 2020 12:42:53 Accepted Deposit Credit Card 100 AUD
January 15, 2020 08:26:15 Accepted Deposit Credit Card 50 AUD
January 15, 2020 07:38:28 Accepted Deposit Credit Card 50 AUD
January 15, 2020 06:03:35 Accepted Deposit CoinsPaid v2 239.86 AUD
January 15, 2020 04:43:39 Accepted Deposit Credit Card 50 AUD
January 15, 2020 04:10:59 Accepted Deposit CoinsPaid v2 201.05 AUD
January 15, 2020 02:15:22 Accepted Deposit CoinsPaid v2 183.07 AUD
January 15, 2020 01:33:09 Accepted Deposit Credit Card 200 AUD
January 15, 2020 01:23:04 Accepted Deposit CoinsPaid v2 240.50 AUD
January 14, 2020 15:52:35 Accepted Deposit Credit Card 100 AUD
January 14, 2020 15:26:20 Accepted Deposit CoinsPaid v2 240.52 AUD
January 14, 2020 15:11:20 Accepted Deposit Credit Card 100 AUD
January 14, 2020 14:43:31 Accepted Deposit Credit Card 50 AUD
January 14, 2020 14:32:36 Accepted Deposit CoinsPaid v2 152.62 AUD
January 14, 2020 12:21:40 Accepted Deposit CoinsPaid v2 181.33 AUD
January 14, 2020 11:54:59 Accepted Deposit Credit Card 105 AUD
January 14, 2020 11:26:44 Accepted Deposit CoinsPaid v2 200.14 AUD
January 14, 2020 11:00:12 Accepted Deposit Credit Card 100 AUD
January 14, 2020 09:05:14 Accepted Deposit CoinsPaid v2 181.37 AUD
January 14, 2020 02:48:26 Accepted Deposit CoinsPaid v2 177.81 AUD
January 14, 2020 00:51:23 Accepted Deposit CoinsPaid v2 146.41 AUD
January 13, 2020 13:13:55 Accepted Deposit CoinsPaid v2 294.12 AUD
January 13, 2020 12:57:50 Accepted Deposit Credit Card 177 AUD
January 13, 2020 12:11:10 Accepted Deposit CoinsPaid v2 187.41 AUD
January 13, 2020 11:59:48 Accepted Deposit Credit Card 100 AUD
January 13, 2020 10:47:11 Accepted Deposit CoinsPaid v2 141.93 AUD
January 13, 2020 06:08:57 Accepted Deposit CoinsPaid v2 143.49 AUD
January 13, 2020 04:58:22 Accepted Deposit Credit Card 150 AUD
January 13, 2020 04:41:05 Accepted Deposit CoinsPaid v2 137.51 AUD
January 13, 2020 02:48:44 Accepted Deposit Credit Card 100 AUD
January 13, 2020 02:09:36 Accepted Deposit Credit Card 100 AUD
January 13, 2020 00:11:49 Accepted Deposit CoinsPaid v2 170.73 AUD
January 12, 2020 19:00:22 Accepted Deposit CoinsPaid v2 107.17 AUD
January 12, 2020 17:02:40 Accepted Deposit Credit Card 125 AUD
January 12, 2020 13:06:51 Accepted Deposit CoinsPaid v2 137.49 AUD
January 12, 2020 03:06:01 Accepted Deposit CoinsPaid v2 144.82 AUD
January 12, 2020 01:44:48 Accepted Deposit CoinsPaid v2 125.18 AUD
January 11, 2020 13:31:32 Accepted Deposit CoinsPaid v2 105.05 AUD
January 11, 2020 12:06:38 Accepted Deposit CoinsPaid v2 143.04 AUD
January 11, 2020 11:17:23 Accepted Deposit Credit Card 150 AUD
January 11, 2020 11:05:02 Accepted Deposit Credit Card 100 AUD
January 11, 2020 10:58:25 Accepted Deposit Credit Card 50 AUD
January 11, 2020 10:53:17 Accepted Deposit Credit Card 100 AUD
January 11, 2020 06:55:09 Accepted Deposit CoinsPaid v2 294.79 AUD
January 11, 2020 06:26:29 Accepted Deposit Credit Card 100 AUD
January 11, 2020 06:18:43 Accepted Deposit Credit Card 50 AUD
January 11, 2020 05:41:21 Accepted Deposit CoinsPaid v2 190.80 AUD
January 11, 2020 05:29:28 Accepted Deposit Credit Card 50 AUD
January 11, 2020 05:14:51 Accepted Deposit Credit Card 50 AUD
January 11, 2020 04:16:13 Accepted Deposit Credit Card 100 AUD
January 11, 2020 03:58:33 Accepted Deposit CoinsPaid v2 190.91 AUD
January 11, 2020 03:33:59 Accepted Deposit CoinsPaid v2 174.11 AUD
January 11, 2020 00:29:56 Accepted Deposit CoinsPaid v2 98.57 AUD
January 10, 2020 14:28:04 Accepted Deposit Credit Card 100 AUD
January 10, 2020 13:59:01 Accepted Deposit CoinsPaid v2 199.30 AUD
January 10, 2020 13:53:25 Accepted Deposit Credit Card 50 AUD
January 10, 2020 12:53:12 Accepted Deposit CoinsPaid v2 166.16 AUD
January 10, 2020 10:53:35 Accepted Deposit CoinsPaid v2 99.36 AUD
January 10, 2020 08:02:14 Accepted Deposit CoinsPaid v2 113.34 AUD
January 10, 2020 07:07:58 Accepted Deposit Credit Card 25 AUD
January 10, 2020 06:51:55 Accepted Deposit Credit Card 75 AUD
January 10, 2020 03:19:56 Accepted Deposit CoinsPaid v2 106.83 AUD
January 10, 2020 03:09:34 Accepted Deposit Credit Card 100 AUD
January 10, 2020 02:48:35 Accepted Deposit CoinsPaid v2 184.51 AUD
January 09, 2020 21:51:24 Accepted Deposit Credit Card 50 AUD
January 09, 2020 12:05:09 Accepted Deposit CoinsPaid v2 111.32 AUD
January 09, 2020 02:09:40 Accepted Deposit CoinsPaid v2 187.34 AUD
January 09, 2020 01:20:54 Accepted Deposit Credit Card 150 AUD
January 09, 2020 01:04:30 Accepted Deposit Credit Card 200 AUD
January 09, 2020 00:53:09 Accepted Deposit Credit Card 100 AUD
January 09, 2020 00:25:02 Accepted Deposit CoinsPaid v2 250.67 AUD
January 08, 2020 16:01:30 Accepted Deposit CoinsPaid v2 116.47 AUD
January 08, 2020 04:13:53 Accepted Deposit Credit Card 100 AUD
January 08, 2020 02:55:09 Accepted Deposit CoinsPaid v2 159.75 AUD
January 08, 2020 00:57:23 Accepted Deposit Credit Card 100 AUD
January 08, 2020 00:29:51 Accepted Deposit CoinsPaid v2 139.06 AUD
January 07, 2020 22:08:36 Accepted Deposit CoinsPaid v2 176.19 AUD
January 07, 2020 21:48:47 Accepted Deposit Credit Card 50 AUD
January 07, 2020 21:25:33 Accepted Deposit Credit Card 100 AUD
January 07, 2020 21:07:34 Accepted Deposit Credit Card 50 AUD
January 07, 2020 13:20:37 Accepted Deposit Credit Card 150 AUD

 

This is withdraws (cashouts) total = AU$12,800‬.00

January 20, 2020 17:20:29 Accepted Cashout CoinsPaid v2 1,500 AUD
January 20, 2020 16:16:31 Accepted Cashout CoinsPaid v2 50 AUD
January 17, 2020 19:49:51 Accepted Cashout CoinsPaid v2 1,400 AUD
January 13, 2020 18:28:07 Accepted Cashout CoinsPaid v2 1,550 AUD
January 13, 2020 15:33:30 Discarded Cashout CoinsPaid v2 1,550 AUD
January 12, 2020 17:58:36 Accepted Cashout CoinsPaid v2 550 AUD
January 12, 2020 07:13:17 Accepted Cashout CoinsPaid v2 1,200 AUD
January 12, 2020 05:16:09 Accepted Cashout CoinsPaid v2 400 AUD
January 11, 2020 12:41:56 Accepted Cashout CoinsPaid v2 650 AUD
January 10, 2020 10:29:25 Accepted Cashout CoinsPaid v2 2,500 AUD
January 09, 2020 10:02:34 Accepted Cashout CoinsPaid v2 1,450 AUD

 

Жоска

Пс вот где Австралийцы решают вопросы.

 

I've spent literally hours upon hours calculating Visa deposits, BTC deposits, FastPay bonuses/comps cancelled (wagering not met), and cross referencing all of these transactions against my Bank account (which is only used to deposit with its Visa, plus transferred funds to my BTC wallet) which is use to deposit to FastpayCasino only.

BTC cashouts from Fastpay goto my BTC wallet. And, then transferred to my BTC wallet's ATM card, which I withdrawal via ATM. This money is then deposited back into my Bank account.

After calculating the total deposits at FastPay (cross referenced to my bank account and BTC wallet), In addition to the Cashouts of AU$12,800, I can not account for approx AU$5850.00

Reiterating, my (this) bank account, which has a Visa Debit attached, is ONLY used to deposit at Casinos. And, I have played at FastPay EXCLUSIVELY since Sept 2019.

 

I received: AU$364 in cashback for January 2020, losses.

According to Fastpay: From 2020-01-01 to 2020-01-31 your deposit sum in AUD was 14 890 and your cash-out sum was 11 250

But that's not correct. My cashouts/withdrawals amounts to AU$12,800 : As listed above. Hence, given that's wrong, is the 14,890 wrong too??? Reiterating I can not account for approx AU$5,850.00. It's not in my bank account, it's not in my BTC wallet, and it's not in my FPC account.

 

Hello David! I will answer one time here and unsubscribe from this thread. This email you have got yesterday from the support team:

"We would like to inform you that your January monthly cashback was correctly credited to your account!
From 2020-01-01 to 2020-01-31 your deposit sum in AUD was 14 890 and your cash-out sum was 11 250. The difference between your deposits and withdrawals in AUD was 3 640 so your 10% cashback was 364 AUD
From 2020-01-01 to 2020-01-31 your deposit sum in EUR was 715.42 and your cash-out sum was 0.00. The difference between your deposits and withdrawals in EUR was 715.42 so your 10% cashback was 71.54 EUR
Your transaction history you can kindly find via this link:
https://www.fastpay-casino.com/en-AU/accounts/history

Best regards,
FastPay casino team."

PS: January 13, 2020 15:33:30 Discarded Cashout CoinsPaid v2 1,550 AUD I have no idea, why you counting discarded withdrawals. Your withdrawals in January were 11250. Deposits were 14890 and the difference is 3640. The support team provided you with the link to your history of deposits/withdrawals. Why not calculate by yourself before copying a lot of your personal staff.

PS2: Monthly cashback is calculating automatically for the active currency (AUD in your case) of the player. We have spent time and rechecked it manually. All calculations are 100% correct. You have got (deposits-withdrawals)*0.1. Yesterday you have got an email from the support team with the information stated higher.

PS3: There will be no extra bonuses, no covering of any kind of your depositing or conversion (AU-BTC-AU) fees, no extra money, extra free spins, extra comp points or anything like this. All bonuses for your account are issued according to the VIP program.

 

Парниша походу думал, ну раз прогнул единожды, почему бы не попробовать попрогибать ещё, тем более смотрите а на ттр форуме вроде получилось. лол конечно. @AussieDave Why do not you first figure it out yourself to take a calculator and calculate before you engage in nonsense, and load senseless work on staff? I highly recommend you grow a little wiser in this regard ...

 

Игрок же не из РФ или стран СНГ, которых можно и нах. послать, а самый настоящий иностранец (Австралия, если не ошибаюсь), таких игроков Казино боятся просто послать, с ними обращаются очень деликатно.

 

Чел либо дебил, либо таковым прикидывается. Походу тот самый представитель "жадных и глупых аффилейтов" из статеек на главной.

 

Ты так думаешь? Это скорее Андрея надо спросить, или у него трафф только снг и еще парочку?

 

Посмотри внимательно на что был сделан акцент в этом сообщении:
"Я думаю будет правильнее, если Вы все свои соображения по поводу жадности, совести и национальной принадлежности игрока, изложите на AGD и прочих ресурсах сами. Заодно и оцените реакцию западных аффов. Я обратил Ваше внимание на проблему, но я не Ваш игрок, и не Ваш сотрудник. Я создал тему, по просьбе игрока, так как он считает, что Вы его не понимаете. Вы считаете, что все правильно, и он прекрасно все понимает.
Я конечно не знаю Ваш опыт на западном рынке, и не мне Вас учить. Но я первый раз сталкиваюсь, когда в отношении западного игрока, Вашего клиента, используются вот такие вот формулировки."
А акцент сделан на том, что Западный игрок и Западный рынок. Иными словами, если Вы хотите занять нишу на Западном рынке нужно быть повежливее и деликатнее с Западными игроками.
А насчет того насрать из какой страны игрок, могу сказать, что, например, некоторые западные БК изначально, если регаешь аккаунт на игрока из РФ, то сразу делают лимиты на ставку меньше, чем на аккаунт Западного игрока и лояльность по отношению к игроку из РФ и игроку из Европы совершенно разная, могу позволить себе данное утверждение, т.к. проверено лично.
Про исключительно Казино (без БК) не знаю, аккаунты на иностранцев не делал.

 

Ну так тогда и форум может нафиг не нужен? Давайте закроем? Если все вопросы только в чат.
Игрок имеет право писать где хочет - это первое.

Второе, еще раз хочу напомнить, что при всем уважении, я у Вас в Вашем лив чате 24/7 не работаю. Если у Вас терки и проблемы с Вашим, подчеркну, игроком, ну так и стройте отношения так, чтобы у Вас этих проблем не было. Или я должен туда-сюда носится, и объяснять кому куда-писать. Это Вашего менеджмента задача. У меня как бы и своих дел хватает.

Вы этого игрока, поправьте если не прав, привлекли на индивидуальной основе. У Вас уже были с ним разногласия.
Если с ним с Вашей точки зрения все так сложно, ну прекратили бы предоставление ему услуги. И разошлись бы, довольные друг другом. Но Вы не прекратили. Вы по прежнему принимаете от него депозиты. Потому что хотите заработать. Но раз Вы хотите продолжать работать с этим игроком, ну так берите на себя и все другие составляющие вопроса. Включая и объяснение, кому и куда писать.

 

Я просто объясню разницу. Если мне игрок на западном форуме напишет с просьбой помочь решить вопрос с западным казино. Я озвучу на западном форуме проблему. То западное казино, всегда скажет. Дорогой Moonlight Cat, спасибо что обратили внимание на эту проблему. Отвлеклись от своих дел, нашли время открыть вопрос, чтобы мы смогли его закрыть.

Что пишут тут. "Иди скажи ему чтобы в лив-чат писал". Вот смысл примерно такой.
На мой пост внимание обратите "если не сложно", "спасибо". Это я пишу обращаясь к fast-pay.

В их ответе кто-то слово "спасибо" видит? Я нет.

 

Тут два таких казино с быдловатым общение ,пс не Андрея казинычы

 

Представитель просто пытается подстроится под атмосферу форума . Общаться в оффициальном ключе скучно , да и взаимопонимания больше